Our contract

All bookings are made with Leatherback Travel Pty Ltd Trading as Patch Adventures (ABN 24631228898) (us/we). By booking a trip with us, you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Fully comprehensive travel insurance is mandatory​ on a Patch Adventures’ trip. Without it you may be refused on the trip. You must provide us with your insurance details before departure and bring a copy of your insurance cover with you. Please note that credit card insurance is not acceptable.

Validity

Dates and itineraries are valid until 30 June 2023.

Prices & surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions, and availability. There is a chance that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up-to-date pricing is available on our website. Prices are based on currency exchange rates at the time of publication; note that prices may vary depending on which currency the booking is made in. We reserve the right to impose surcharges up to 45 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, we will be responsible for any change in the exchange rate representing 5% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price, you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. Air Passenger Duty is included in the price of any air inclusive trip. Please note that a surcharge may be applied to all purchases made by credit card.

Your details

In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include, but are not limited to, full name as per passport, date of birth, nationality, passport number, passport issue and expiry date, and any pre-existing medical conditions you have that may affect your ability to complete your travel arrangements. On some more demanding trips, we also require you to complete and forward a self-assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

Age & health requirements

For the majority of our trips, the minimum age is 15 at the time of travel. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the day-to-day care of the traveller under the age of 18. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document to delegate their authority.

Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

For the majority of our trips we have no upper age limit, though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

Authority on trip

Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

How to make a reservation

Book directly using the online booking links provided for each location. You don’t need to check availability, this is automatically updated in our online booking calendar. The initial minimum deposit is non-refundable after our 2 week cooling off period.

Cooling Off Period: You can cancel your trip and receive a refund on your deposit, if the cancellation is made within 2 weeks (14 days) of your deposit.

Transferable Deposits: You can cancel your trip at any time and transfer the minimum deposit amount to any booking.

Final payment is due 95 days prior to the trip that the balance for your trip needs be paid. Payment of the deposit means you have read and accepted these terms and conditions. On full payment, you will receive your pre-departure information.

Payments

Your deposit secures your place on the trip. To pay in AUD:

Patch Adventures

BSB 083427
Account 888499253

 

Cancellation fees

 

Cancellation of your booking often does not allow time for the re-sale of your space on the trip. The deposit paid upon booking your trip is non-refundable and non-transferable, and serves as a cancellation fee.

Please note, the cancellation policy can vary from trip to trip. Any trip-specific policy overrides these terms. Please refer to your itinerary/invoice for more details.

With our new lifetime deposit guarantee, you never lose your deposit. No matter when you cancel, you keep your trip deposit.

Cancellation 95 days or more prior to departure: Retain trip minimum deposit as a credit.

Cancellation between 50 and 94 days: You will retain the trip minimum deposit as a credit, and receive 40% of the trip price as a refund. 

Cancellation between 30 and 49 days: You will receive a credit equivalent to 30% of the trip price, OR the trip minimum deposit, whichever amount is greater.

Cancellation between 0 and 29 days: You will retain the trip minimum deposit as a credit

Most cancellations happen due to unfortunate circumstances, such as sickness or bereavement, but we cannot adjust our policy for these circumstances. We have in the past tried to accommodate for these events, but the cost of covering these cancellations was financially unsustainable and caused the majority of trips to run at a loss. For this reason: If you wish to be covered for cancellations, this must be organised with an external insurance provider. 

Sourcing replacement guests is difficult and often requires a last minute discount to make happen. This is why if we are able to source a replacement guest, we will be able to refund 75% of the trip price to you, though filling your spot  is not guaranteed, and we cannot be held responsible for any failure to fill your spot. Note, the replacement guest would also take over your deposit.

Any refund, be it part or whole, will be based on the payment originally received in our bank account — that amount is the gross amount on which any refund will be based. If the client leaves the trip voluntarily after its commencement, there will be no refund.

CANCELLATION BY PATCH ADVENTURES

Patch Adventures reserves the right to cancel or reschedule any trip departure.

95 days or more in advance: For cancellations due to not filling a trip due to a lack of participants, we will cancel the trip no later than 95 days in advance and refund your entire balance.

Cancellations within 95 days will only happen due to circumstances out of our control, such as political instability, terrorism, pandemics, natural disasters, or other such circumstances. Refunds will be less any  unrecoverable costs; in this case the rest of your trip balance will be offered to you as a credit

Refunds

There are no refunds for any part of the trip not used, including (but not limited to) meals, activities, or any other services.

Insurance

You are responsible for arranging all of your travel insurance. Your travel insurance MUST cover at least the following: cover against trip cancellation, plus cover for personal liability, injury, medical emergencies and medical evacuation, repatriation in case of death, and other as recommended by your travel agent.

Smoking

Smoking is not allowed in any Patch Adventures’ booked transport, hotel rooms, restaurants, or within the vicinity of the tour group.

Special dietary or medical requirements

While Patch Adventures will do its best to endeavour to accommodate special dietary or medical requirements, the expectation is that clients will be responsible for their own arrangements. Patch Adventures carries a basic first aid kit, though clients are advised to bring their own personal medication and also a small first aid kit for personal use.

Accommodation

Patch Adventures’ trip prices are based on a twin share basis, except in circumstances where this is not possible.

Baggage allowance

Please keep your baggage to a minimum and try and bring only what is required on the what to bring list (provided upon booking), as we only have limited baggage capacity, so one bag only per client is permitted, plus one day pack. No hard suitcases please. You must be able to carry your own bag comfortably by yourself. Patch Adventures does not accept responsibility for any lost or damaged bags — please be insured for this.

Visas, passports, inoculations

Please ensure your passport is valid for at least 6 months after the trip finish date. Check with your travel agent regarding visas or inoculations — they are your responsibility, so please make sure you have the appropriate ones. You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries
which you will visit during your tour.

It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your tour; please refer to the itinerary or relevant government website for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Included

All meals, activities, accommodation, transport, and guides as stated in each tour’s itinerary.

Not included

Visa fees, international flight costs, meals or activities not stated in the itinerary, airport taxes, personal items, snacks, drinks (except with meals), vaccinations, tips or gratuities, laundry, telephone, minibar, personal travel insurance, alcoholic beverages.

Complaints

We hope not to have any of these, but should you feel that something did not meet your expectations, please write to us in case we can rectify the situation.

Responsibility

Travelling with Patch Adventures requires a certain amount of flexibility, and the itinerary is subject to change if circumstances so dictate. Clients are expected to accept the authority of the guide/leader/local operator at all times.

Patch Adventures reserves the right to decline, accept, or reject any member of the group at any time. Patch Adventures also works in conjunction with ground operators where local knowledge is a valuable part of your experience. To the best of Patch Adventures’ knowledge, these third parties are capable of fulfilling the duties they have been contracted to perform. However, Patch Adventures does not take any responsibility for any injury, loss, damage, or delay due to the behaviour of these third parties.

Patch Adventures offers soft adventures. As with any physical activities, there is a certain amount of risk involved. All Patch Adventure clients acknowledge that they have read the itinerary and understand that they must be of adequate physical fitness to partake in such a trip, and have no undisclosed medical conditions that may prevent them from partaking in the activities or disrupt the group. Patch Adventures’ clients also accept that in partaking in such activities they are doing so at their own risk.

You grant permission for the use of your name, photographs, videotapes and recordings in connection with the trip.

If any part of this agreement is deemed unenforceable, all other parts shall remain in full force and effect. By reserving a trip with Patch Adventures you, the client, agree to be bound by these terms.

These terms and conditions and any contract to which they apply are governed in all respects by Australian law and they shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

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